FAQ

FAQ

Check in-out

A: Our check-in time is between 4pm and 11pm. If you arrive before the check-in time we are happy to store your luggage for you in the meantime. If you leave your luggage with us please make sure to return before 11pm to pick up your luggage and to check-in.

A: Yes. Although our reception desk is closed between 11 PM and 8 AM, guests are able to check out anytime. Please let the receptionist know if you will be checking out before 8 AM, and he/she will give you more details.

A: Yes. You can leave your luggage with us any time after 8 AM on your check in day.

A: Yes. You can leave your luggage with us anytime until 11 PM on your check out date.

A: If you are not able to arrive by 11pm for any extenuating circumstances please contact us either by email at booking@unplan.jp or call us at 03-6457-5171 as soon as possible. Our staff may be able to wait a bit longer for your arrival or provide instructions for self check-in.

A: There is no curfew, but the front door is locked after 11pm. Guests can enter/exit the building through the back door (code operated)

A: There is no need to check out/check in if you are staying more than 1 night (unless you have a bed change) and you are welcome to stay in your bed/room.

Reservation change and cancellation

A: To stay in a dormitory, guests must be 15 years of age or older. Anyone of any age can stay in a private room, as long as they are accompanied by someone 15 years of age or older.

A: We require guests' credit card information when making a booking. For security purposes we recommend that you make a booking on our website.UNPLAN Kagurazaka WEB

A: For direct reservations, please contact us to make changes to your booking. If you booked through an online booking site (booking.com, Agoda, Hostelworld, etc) pease contact them directly to change your booking.If you are not able to change your booking through the site you booked through please feel free to contact us directly.

A: The cancellation policy will vary depending on the site you booked through and the room you have booked. Please consult their website for the cancellation policy.

A: Yes you can pay by both cash or credit card upon check in. However, please note that credit card information is required regardless. For private rooms, payment by credit card is required at the time of reservation.

Direction and attractions

A: There is a convenience store 10 seconds walk from the hostel and several more within 5 minutes walk. There are two supermarkets in central Kagurazaka about 10 minutes walk from UNPLAN Kagurazaka.

A: There is a coin parking lot in front of the hostel (3 spaces) however it is not operated by us and cannot be reserved.

Facilities and amenities

A: No. Our receptionists assign guests’ beds prior to check in. However, if guests have any requests, they may contact us and tell us in advance, however please note that it is dependent on availability and we cannot guarantee your request.

A:

  • Private Family Room: handy (free smartphone with data), disposable slippers, bath towels, hair dryer, electric kettle, toothbrushes, shampoo, conditioner, body wash, hand/face soap
  • Double Private Room: safe box, handy (free smartphone with data), disposable slippers, bath towels, face towels, hair dryer, electric kettle, toothbrushes, razor, cotton pads, hair band, shower cap, hair brush, body towel, shampoo, conditioner, body wash, hand/face soap
  • Dormitory Room: shampoo, conditioner, body soap, face wash, hand soap, iron, ironing board, hangers, handy (free smartphone with data)

A: We do not provide room wear. Please bring your own.

A: Towels are available for rental (face towel ¥100, bath towel ¥200). Please note that the towels are not exchanged so if you require a new towel we ask you to pay the fee again. Towels are provided free of charge for guests staying in private rooms.

A: Please refer to the Facilities and Amenities section.

A: There is a basic kitchen in the common room with a fridge, microwave, toaster oven, hot water kettle, sink, cutlery and dishware.

A: Unfortunately we are not a barrier-free hostel. We do have an elevator so we recommend staying our private rooms with the accompaniment of an assitance.

A: For guests staying for more than 4 nights in dormitory rooms we can exchange your linen for free once every 4 nights. For guests in private rooms please let a staff member know by 11am that day if require linen change/room cleaning.

A: There are no lockers for large luggage (ie. suitcases). Guests are welcome to store their bags in empty spaces in the dormitory. There is also a bit of space inside the bed capsules for bags and other belongings.

A: Each bed is equipped with a small security box with a lock (provided). The private rooms are equipped with an electronic safe box.

A: Our lounge space can be booked out for private events/parties. Please inquire using the contact form.

Others

A: Yes, you can. However, we charge 400 yen per night for luggage stored at our hostel on days that the guest does not stay with us.

A: Yes. UNPLAN Kagurazaka has started providing free breakfast between 8 and 10 AM every morning. It includes a variety of breads, boiled eggs, and coffee.

A: There is free wifi throughout the building.